Refund policy
Return & Refund Policy
Thank you for choosing our shop! Each item is made with care, especially our personalized and custom baby clothing.
Custom & Personalized Items
Because all customized and personalized items are made specifically for your order, we do not accept returns, exchanges, or offer refunds unless the item arrives damaged, defective, or we made an error with your order.
Please double-check all personalization details, including names, dates, colors, sizes, and spelling, before placing your order. We are not responsible for mistakes submitted by the customer.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review your request.
If the issue is determined to be our error, we will provide a replacement or issue a refund at no additional cost.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not already begun. Once production starts, custom orders cannot be canceled.
Contact Us
If you have any questions about your order or this policy, please contact us. We are committed to providing excellent customer service and will do our best to resolve any issues.